As business technology becomes indispensable for organizations of all sizes, small businesses and large enterprises expect to have the best infrastructure in place. But you must think beyond setting it up. Running it seamlessly and securely is an equally daunting concern.
You must seek timely upgrades, implement proper cybersecurity measures, and plan for backup and disaster recovery to keep the system on track. However, hiring an IT team to support the technology infrastructure may not be feasible for all organizations.
Luckily, you can rely on the Managed Service Provider model to address your IT needs and challenges without breaking the bank.
A managed service provider can be your savior, looking after routine IT issues and handling more critical concerns that may disrupt operations. But having a reliable one on board is only a start.
Here Are Seven Proven Best Practices For Managed Service Provider Collaboration:
You must follow these proven best practices to get the most out of your Managed Service Provider collaboration.
1. Know your needs
Knowing your needs and expectations is the best way to start with the partnership. Setting your sight straight is half the battle won. It enables you to find a like-minded partner who can match your expectations and address your pain points effectively.
The ideal way to identify organizational needs is by working with your internal teams and checking the issues they encounter. Identify your MSP accordingly to get the best outcomes from the collaboration.
2. Prioritize value for money
Another best practice you must absolutely follow with Managed Service Provider partnerships is to prioritize value for money. Consider your budgetary restraints to create a list of potential partners. Dig deep to find one that delivers the maximum value for money.
Consider the partnership a long-term investment for your business, and project the ROI to choose the best provider. Compare them using key factors such as track record, services, reputation, and reviews. Of course, look for the pricing, but do not make it the primary factor for decision-making.
3. Ensure good communication
Effective communication is the cornerstone of a successful Managed Service Provider collaboration. Begin at the outset by clearly sharing your vision and expectations with them. Also, stay connected throughout to be on the same page.
Focus on a productive relationship instead of imposing your presence through micromanagement. Setting milestones for the provider is an effective practice to achieve the results. It makes the provider accountable and enables them to plan better.
4. Embrace the MSP’s expertise
Flexibility and openness to guidance can take your business a long way in maximizing the benefits of a Managed Service Provider collaboration. Most managed service providers bring valuable experience in working with diverse clients across different verticals. They have genuine expertise in business technology, and you can derive immense benefits from it.
Stay open to suggestions as they can be valuable for your business. The MSP can be the best technology consultant as they know your business inside out. Consider them a partner rather than a provider to make the most out of the partnership.
5. Retain your manpower
Although getting an MSP on board addresses your tech needs, it does not mean you should relieve your IT team altogether. The core purpose of the business model is to alleviate the workloads of in-house teams instead of replacing them completely.
Retain the essential resources, and ensure they get the support they require to keep the systems on track. A managed service provider can help them handle unexpected and unwanted glitches by addressing them quickly.
6. Tailor a disaster recovery plan
While you expect an MSP to look after your everyday problems and address maintenance issues, the problems are only the tip of the iceberg.
You must seek a disaster recovery plan from your partner, even if you do not foresee a disaster around the corner. Establishing a backup server is the best way to do it because it secures your critical data and ensures recovery if a disaster hits down the line.
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7. Make security a top priority
Security should be the topmost priority for a business when it comes to getting the best outcomes with a Managed Service Provider collaboration. The cyber threat landscape is daunting, and skimping on security is the last thing business owners should do.
You must evaluate the security mindset of a potential partner and implement reliable cybersecurity solutions for your business. Look for a partner that helps double up your security instead of risking it.
Another valuable best practice is to assess the productivity that an MSP partner unlocks for your organization. You can do it by drawing a comparative picture of organizational efficiency before and after the collaboration. Understand the lags and address them to maximize the outputs.